Terms of service

Last Updated: September 16, 2026

Welcome to SnugglePaw. These Terms of Service govern your access to and use of our website, products, and services.

Throughout these Terms, the words “we,” “us,” and “our” refer to SnugglePaw. By accessing our website or purchasing from us, you agree to these Terms of Service and any additional policies referenced on our website.

1. Online Store Terms

By using our website, you represent that you have reached the age of majority in your jurisdiction or that you have obtained appropriate permission from a parent or legal guardian where required.

You may not use our products or services for unlawful or unauthorized purposes.

You must not interfere with the security, functionality, or operation of our website.

2. Products and Services

We make reasonable efforts to present our products, descriptions, images, colors, specifications, and prices accurately.

However, the appearance of colors and products may vary depending on your device, display settings, manufacturing variations, and other factors.

We reserve the right to modify or discontinue products or services, subject to applicable law.

3. Prices

Prices displayed on our website are subject to change without prior notice.

The price applicable to an order will generally be the price displayed during checkout when the order is submitted, subject to correction of obvious errors and applicable law.

Taxes, duties, or other governmental charges may apply depending on the customer's destination and applicable regulations.

4. Orders

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, pricing errors, inventory issues, or violations of these Terms.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

Customers are responsible for providing accurate billing, shipping, and contact information.

5. Payment

Available payment methods are displayed during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your order.

Payment processing may be handled by third-party payment providers and may be subject to their respective terms and policies.

6. Shipping and Delivery

SnugglePaw offers free worldwide shipping.

Our estimated delivery timeframe is generally 7–10 days. Delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, holidays, or incorrect delivery information.

Please review our Shipping Policy for additional information.

7. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

Approved eligible returns are free of charge.

8. Intellectual Property

Unless otherwise stated, content appearing on our website, including branding, graphics, written content, website design elements, and original materials, is owned by or licensed to SnugglePaw and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit, or republish protected content without appropriate authorization.

9. Third-Party Services

Our website may use third-party providers for services such as payment processing, website hosting, analytics, logistics, and other operational functions.

Your interaction with certain third-party services may also be governed by their respective terms and privacy practices.

10. Prohibited Uses

You may not use our website:

For unlawful purposes.
To infringe intellectual property rights.
To transmit malicious code.
To attempt unauthorized access to our systems.
To submit false or misleading information.
To interfere with website security or functionality.
To engage in fraudulent activity.

11. Disclaimer

To the extent permitted by applicable law, our website and services are provided without warranties beyond those expressly stated or legally required.

Nothing in these Terms excludes warranties, guarantees, remedies, or other rights that cannot legally be excluded.

12. Limitation of Liability

To the maximum extent permitted by applicable law, SnugglePaw will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.

This provision does not exclude or limit liability where such exclusion or limitation is prohibited by law.

13. Governing Law

These Terms will be governed by applicable laws, including the laws applicable to our business location in Colorado, United States, without limiting any mandatory consumer protections that may apply based on a customer's jurisdiction.