Refund policy

Last Updated: September 16, 2026

At SnugglePaw, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

Eligible returns are free of charge. Customers will not be required to pay a return fee for approved returns made in accordance with this policy.

To be eligible for a return, the item must:

Be returned within 30 days of delivery.
Be in its original condition, unless the item arrived damaged or defective.
Include its original packaging and accessories, where applicable.
Be accompanied by proof of purchase or an order number.

Please contact us before returning any item. Returns sent without first requesting authorization may not be accepted.

How to Request a Return

To begin a return, contact our customer support team at:

Email: support@snugglepaw.sbs
Phone: +1 718-877-8096

Please provide your order number, the item you wish to return, and the reason for your return.

Once your request has been reviewed and approved, we will provide instructions regarding how and where to send your return.

Do not send returned products to an address without receiving return instructions from our customer support team first.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include your order number and, where appropriate, clear photographs showing the issue. We will review the information and work with you to provide an appropriate solution.

For verified damaged, defective, or incorrect items, SnugglePaw will cover applicable return or replacement costs.

Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or other applicable reasons. This may include:

Items that have been intentionally damaged after delivery.
Items returned outside the 30-day return period.
Items that cannot be returned for health or hygiene reasons after use, where permitted by applicable law.
Gift cards, if offered.
Items marked as final sale where permitted by applicable law.

Please contact us if you are unsure whether your item is eligible for return.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Exchanges

If you would like a different product, color, or variation, please contact us. Availability cannot be guaranteed.

Where an exchange is unavailable, we may ask you to return the original item for a refund and place a new order.

Refunds

Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are not applicable to standard orders because SnugglePaw provides free worldwide shipping.

Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@snugglepaw.sbs.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.